At Yvonne Lenses, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review the details below:
Returns
-
You may return items within 14 days of receiving your order.
-
Returned items must be in their original condition, unused, and in the original packaging with all included accessories.
-
To initiate a return, please contact our support team at [email protected] with your order details.
Refunds
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed within 7–10 business days using the original payment method (for cash on delivery, refunds will be arranged via bank transfer or store credit).
-
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
-
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] within 7 days of delivery.
Non-Returnable Items
For hygiene and safety reasons, certain products such as cleaning kits, screen protectors, or opened packaging of memory cards cannot be returned.