At Yvonne Lenses, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review the details below:
Returns
You may return items within 14 days of receiving your order.
Returned items must be in their original condition, unused, and in the original packaging with all included accessories.
To initiate a return, please contact our support team at [email protected] with your order details.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days through cash.
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] within 7 days of delivery.
Non-Returnable Items
For hygiene and safety reasons, certain products such as cleaning kits, screen protectors, or opened packaging of memory cards cannot be returned.